Monday 30 March 2020

Businesses use technology to connect with patrons, employees

Several local businesses, and even one of the largest sources of employment in our area, utilize technology for staying in touch.

“A lot of people don’t have cable or a streaming service, this is something that will help them, give them something to keep their minds occupied and entertained, and build some humor and hope into life at this time,” director of Jackson Madison County Public Library, Dinah Harris said.

Harris said the library launched a new resource for everyone in response to the COVID-19 pandemic and the need to stay home. The library already had some digital resources, like the Tennessee Electronic Library and Regional E-book and Audio Book Downloads. Hoopla Digital joins those resources, offering thousands of options for e-books, audio books, movies and more. You can use it on your phone, table, computer or smart television.

Although there’s a 12 item limit per library card, Harris says the platform created a free collection. To access it, type ‘bonus borrows’ into the search bar. The library is also live streaming story time and other activities.“That’s the best way we can serve people now, through our e-content. We are still manning our phones if anyone needs help,” Harris said. Intrepid USA, a nationwide healthcare and hospice at home service, increased technology use because of the pandemic.

The company uses Tap Cloud, an app for staff to do difference between computer science and computer engineering. Patients can download the app and report how they’re feeling. “It allows for daily check-ins. Our patients are allowed to check-in with us everyday without a scheduled appointment,” patient care advocate Leigh Dodds said.

Dodds said telehealth is necessary during the pandemic. “With people needing to be at home and safe in their homes, this is allowing our patients to check in with our clinicians and monitor their health even more closely than they would if we were just coming out for a visit,” Dodds said. Even West Tennessee Healthcare uses more technology to stay in touch with their thousands of employees.

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