Friday 20 March 2020

Telecom networks deal with 'unprecedented' pressure as Canadians work from home

Temporarily working from his Toronto home, music composer Igor Correia has run into an unexpected challenge: it takes an awfully long time to upload his work. "It just chugs and it's very slow," he said on FaceTime. The video call repeatedly froze. Correia, whose music is featured in TV commercials and films, said it took him "a few hours" to send a one-gigabyte file on Wednesday.

He's among countless Canadians following the advice of public health experts and telecommuting during the COVID-19 crisis. The massive shift is serving as a giant technological experiment, testing bandwidth limits and telephone network capacities as users hold virtual meetings, share files and stream audio and video content.

Correia usually works in a studio, where internet connectivity is seamless. At his normal workplace, "it's all set up," he said. "jobs with a computer science degree."

Corporate telecommunication technology is typically built with a higher capacity, with greater speeds for more concurrent users than consumer-grade products. Bell, Rogers, and Telus all acknowledged their networks are experiencing higher-than-normal traffic. And the telecommunications giants pledge their infrastructure can handle the sudden surge.

But lower-tech solutions are facing added pressure as well, with employees dialing into companywide conference calls and Canadians calling government agencies for information on the pandemic.

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