Legacy PBX (Private Branch Exchange) systems just don’t cut it anymore. Cumbersome, difficult to maintain, and rooted in offices, they no longer meet the needs of most businesses.Cloud PBX systems provide a modern, scalable, and supremely adaptable alternative. But what is cloud PBX? And which providers are best?
A traditiona l PBX split up a single phone line into several extensions for an entire office or call center. Office technicians ran lines from the PBX hardware to every single desk phone, then programmed it accordingly. Today, PBX systems route calls using Voice over Internet Protocol (VoIP) technology. Unwieldy, maintenance-intensive hardware has been replaced by an easy-to-manage cloud PBX service.
While desk phones can still be used, mobile and desktop information technology vs computer science apps allow access from the office or anywhere else. The only requirement is a suitable internet connection.
Cloud PBX providers also offer a wealth of additional functionalities and integrations with their services. These features can vary considerably between providers. To help you get an overview, here are five of the best Cloud PBX providers out there.
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